Privacy Policy

CKreative Solutions LLC ("CKreative Solutions," "we," "us," or "our") is a property management company serving New Jersey and New York. We are committed to protecting the privacy and personal information of our property owners, tenants, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.ckreativesolutions.com, contact us, use our portals, or opt into our text messaging program.

By using our website or services, or by opting into our SMS program, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or opt into our messaging program.

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide Directly

• Contact information — name, email address, phone number, mailing address
• Property information — property address, unit numbers, ownership details
• Account credentials — usernames and passwords for tenant and owner portals
• Payment information — processed securely through Stripe; we do not store full card numbers
• Communications — messages submitted through our contact form, emails, and text messages
• SMS opt-in information — your phone number and consent when you opt into our text messaging program

Information Collected Automatically

• Usage data — pages visited, time spent, links clicked, browser type, device type
• IP address — used for security monitoring and general location data
• Cookies — small files stored on your device to improve site functionality

SMS / Text Messaging Program

What Types of Messages We Send

• Maintenance updates — status updates on submitted maintenance requests
• Rent reminders — upcoming due date reminders and payment confirmations
• Lease notifications — renewal reminders, lease expiration notices
• Emergency alerts — urgent property-related communications
• Responses to your inquiries — replies to messages you send to our number
• General property management communications — information relevant to your tenancy or ownership

SMS Keywords

Carriers

CKreative Solutions SMS messages are available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. Message and data rates from your carrier may apply.

How to Opt In to SMS Messaging

Consent to receive SMS messages from CKreative Solutions is entirely voluntary. We offer the following opt-in methods:

How to Opt Out of SMS Messaging

You may withdraw your consent to receive text messages from CKreative Solutions at any time using any of the following methods:

• Text STOP — Reply STOP to any text message you receive from us. You will receive one final confirmation message and no further texts will be sent to your number.
• Text CANCEL, END, QUIT, or UNSUBSCRIBE — Any of these keywords will also remove you from our messaging list.
• Email us — Send an email to info@ckreativesolutions.com requesting removal from our SMS list.
• Call us — Call 1-844-525-7658 and request to be removed from text messaging.

After opting out, if you wish to re-subscribe, simply text START to +1-844-525-7658 at any time.

How We Use Your Information

We use the information we collect for the following purposes:

• Property management services — managing leases, maintenance requests, rent collection, owner reporting
• Communications — responding to inquiries, sending service updates, notifications, and SMS messages you have opted into
• Payment processing — processing rent payments and fees through our secure payment provider
• Portal access — providing you access to your tenant or owner portal
• Legal compliance — complying with New Jersey and New York landlord-tenant law and other applicable regulations
• Security — protecting our website, portals, and systems from unauthorized access
• Service improvement — understanding how users interact with our website to improve our services

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Service providers — trusted third-party vendors who help us operate our business, including our property management software (Buildium), payment processor (Stripe), phone system (Grasshopper), and web hosting (Namecheap). These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements — when required by law, court order, or governmental authority, or to protect our legal rights
• Business transfer — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent — in any other circumstance, only with your explicit consent

SMS opt-in data and consent records are never shared with third parties for their own marketing or messaging purposes.

Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted to and from our website is encrypted using industry-standard 256-bit SSL encryption
• PCI DSS compliance — payment card information is processed through Stripe, which is PCI DSS Level 1 compliant
• Access controls — portal access is protected by individual login credentials and passwords
• No card storage — we do not store full credit or debit card numbers on our servers

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal retention requirements
• Opt-out of SMS — withdraw consent for text messaging at any time by replying STOP
• Opt-out of emails — unsubscribe from email communications at any time
• Data portability — receive a copy of your data in a commonly used format

To exercise any of these rights, contact us using the information in the Contact section below. We will respond to all verifiable requests within 30 days.

New Jersey and New York Residents

Residents of New Jersey and New York may have additional rights under applicable state privacy laws. We are committed to complying with all applicable state privacy regulations. For questions specific to your state rights, please contact us directly.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember your preferences and settings
• Understand how visitors navigate and use our website
• Ensure our website functions correctly across all pages

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to serve targeted advertising.

Third-Party Links

Our website may contain links to third-party websites, including our tenant and owner portals and payment processing pages. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or text message.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, our SMS messaging program, or your personal information, please contact us: